1. Services & Scope of Work
 

• Christmas Lighting DFW provides professional seasonal Christmas lighting services throughout the Dallas-Fort Worth area.

• Depending on the customer's approved estimate, services may include commercial-grade lighting materials, custom-fit wire, LED bulbs, clips and installation accessories, standard timers, professional installation, seasonal maintenance, removal, and optional complimentary storage.

• Available installations may include rooflines, entryways, windows, garages, trees, wreaths, garlands, and other approved seasonal decorations.

• The customer's approved estimate determines the specific design, materials, areas, quantities, and services included in the project. Products or services not included in the approved estimate are not automatically included and may be quoted separately.

• Christmas Lighting DFW provides seasonal Christmas lighting services. We do not provide permanent lighting installations or rental lighting packages unless specifically agreed otherwise in writing.
  
   

• 2. Booking & Payment
   

• A 50% booking payment is required to reserve an installation and begin planning and preparing for the customer's project.

• Unless otherwise agreed to in writing, the remaining 50% balance is due upon completion of the installation.

• The booking payment reserves limited seasonal scheduling capacity and allows Christmas Lighting DFW to allocate labor, materials, and other resources to the customer's project.

• Except where cancellation or refund rights are required by applicable law, the booking payment is non-refundable if the customer chooses to cancel after confirming the project.

• Any additional work requested outside the approved scope may result in additional charges.
   

• 3. Cancellations & Refunds
   

• Christmas lighting is a seasonal service with limited scheduling availability, and many displays require materials to be measured, ordered, cut, assembled, or otherwise prepared specifically for the customer's property.

• For this reason, customer cancellations after a project has been confirmed may result in forfeiture of the booking payment.

• Nothing in these Terms limits any cancellation, refund, or other consumer right that cannot legally be waived.

• If Christmas Lighting DFW is unable to provide the contracted installation and cannot reasonably reschedule the project, amounts paid for services that cannot be provided will be refunded as appropriate.

• Weather delays, route adjustments, safety delays, or reasonable scheduling changes made by Christmas Lighting DFW are not considered customer cancellations.
   

• 4. Completed Installations & Refunds
   

• Because each display is a custom seasonal service, payments are non-refundable after the contracted installation has been completed, except where otherwise required by applicable law.

• If a customer believes the completed installation materially differs from the approved scope or there is an issue with our workmanship, the customer should notify Christmas Lighting DFW promptly and provide us with a reasonable opportunity to inspect and correct the issue.

• A change in preference or decision to discontinue the display after installation has been completed does not, by itself, entitle the customer to a refund.
   

• 5. Installation Scheduling
   

• Christmas Lighting DFW schedules installations based on service routes, weather conditions, crew availability, property conditions, and seasonal demand.

• Customers may request a preferred installation date or timeframe, and we will make reasonable efforts to accommodate those requests whenever possible.

• Requested dates and times are not guaranteed unless specifically confirmed in writing by Christmas Lighting DFW.

• Installation schedules may be adjusted due to weather, unsafe working conditions, route changes, crew availability, seasonal demand, or other circumstances affecting our ability to safely and efficiently perform the work.

• When practical, we will communicate significant scheduling changes and reschedule affected work as soon as reasonably possible.
   

• 6. Weather & Safety
   

• Christmas Lighting DFW reserves the right to delay, reschedule, modify, or decline any portion of an installation, service call, maintenance visit, or removal when conditions are reasonably determined to be unsafe.

• Unsafe conditions may include severe weather, high winds, wet or unstable surfaces, unsafe roof or tree access, electrical hazards, damaged structures, or other conditions that create an unreasonable risk to our crews, customers, or property.

• Safety-related delays or reasonable modifications are not considered a failure to perform the contracted service.

• When practical, Christmas Lighting DFW will work with the customer to identify a safe alternative or reschedule the affected work.
   

• 7. Display Design & Installation
   

• Christmas Lighting DFW will make reasonable efforts to complete the display according to the approved design and scope of work.

• Because every property is different, minor adjustments to bulb spacing, wire placement, attachment points, decoration positioning, or similar installation details may be necessary to provide a safe, clean, and professional installation.

• Minor field adjustments that do not materially change the approved design are considered part of the normal installation process.
   

• 8. Installation Methods
   

• Christmas Lighting DFW uses professional installation methods appropriate for the property and display.

• When practical, removable clips and other non-invasive attachment methods will be used.

• Christmas Lighting DFW will not intentionally drill holes or use screws, staples, or other permanent attachment methods on the customer's property without prior customer authorization.

• Certain surfaces, architectural features, decorations, or custom installation requests may require alternative attachment methods. Customer approval will be obtained before intentionally using permanent or potentially invasive attachment methods.
   

• 9. Changes & Additional Work
   

• The approved estimate covers only the products and services included in the agreed scope of work.

• Requests to add, remove, relocate, or modify portions of a display—including additional rooflines, trees, windows, wreaths, garlands, decorations, or changes to lighting colors or design—may result in additional charges.

• When reasonably possible, applicable pricing will be communicated before additional work is performed.

• If a customer requests a change after custom materials have already been measured, ordered, cut, assembled, or prepared for the original design, the customer may remain responsible for those materials and any additional materials or labor required to complete the requested change.
   

• 10. Property Access & Customer Responsibilities
   

• By authorizing service, the customer gives Christmas Lighting DFW permission to access exterior areas of the property reasonably necessary to perform the contracted installation, seasonal service, maintenance, and removal.

• The customer does not need to be present for scheduled exterior service unless otherwise arranged.

• Customers are responsible for providing reasonable access to necessary exterior areas, gates, yards, and electrical outlets; securing pets before our crew arrives; informing us of locked gates, access restrictions, security systems, or other conditions that may interfere with service; and informing us of known hazards, fragile areas, underground or concealed systems, or other conditions that could reasonably affect the work.

• Christmas Lighting DFW will not enter the interior of a residence without customer permission.

• If our crew is unable to perform scheduled work because the customer failed to provide necessary access or failed to disclose a known access restriction, the service may need to be rescheduled. Repeated or substantial access-related delays
  may result in an additional trip or service charge when appropriate and when communicated to the customer.
   

• 11. Electrical Requirements
   

• Customers are responsible for providing safe, functional, and reasonably accessible electrical outlets suitable for the lighting installation.

• Christmas Lighting DFW will make reasonable efforts to troubleshoot electrical issues directly related to lighting materials or installations we provide.

• Christmas Lighting DFW is not responsible for repairing or correcting problems with the property's electrical system, including faulty outlets, breakers, GFCI devices, wiring, or insufficient electrical capacity.

• If an electrical condition prevents the safe installation or operation of the display, electrical work by a qualified professional may be required before service can continue.
   

• 12. Property Conditions & Damage
   

• Christmas Lighting DFW will take reasonable care while performing installation, seasonal service, maintenance, and removal.

• Customers are responsible for informing us of known fragile, damaged, sensitive, or restricted areas before work begins.

• Because holiday lighting may be installed around roofing, gutters, siding, trim, trees, shrubs, landscaping, and other exterior features, reasonable access and normal contact with these areas may be necessary to perform the work.

• Christmas Lighting DFW is not responsible for pre-existing damage, normal deterioration, hidden defects, unhealthy or weakened vegetation, or conditions that could not reasonably have been identified before work began.

• If our crew directly damages customer property through negligent workmanship, the customer should notify Christmas Lighting DFW promptly so the matter can be reviewed and appropriately addressed.

• If an existing condition or property feature makes a requested installation unsafe or creates an unreasonable risk of damage, Christmas Lighting DFW may modify or decline that portion of the installation after discussing reasonable alternatives with the customer.
   

• 13. Seasonal Service & Maintenance
   

• During the applicable holiday season, Christmas Lighting DFW provides complimentary seasonal service calls for covered lighting materials supplied and installed by us.

• If a covered component fails during normal seasonal use or an issue directly related to our installation occurs, we will make reasonable efforts to inspect and correct the issue at no additional service charge.

• Complimentary seasonal service does not automatically cover problems caused by the property's electrical system, customer or third-party modifications, animals or pests, landscaping or construction activity, significant weather-related damage, falling objects, or other circumstances outside the reasonable control of Christmas Lighting DFW.

• When practical, we may make minor adjustments or repairs resulting from outside conditions at no additional charge as part of our customer service.

• If significant or repeated damage requires substantial repair, replacement materials, or additional labor, additional charges may apply. When reasonably possible, the customer will be informed before substantial billable repair work is performed.

• Seasonal service coverage applies during the customer's active seasonal display period and does not create an obligation for complimentary service outside the applicable holiday season.
   

• 14. Customer-Supplied Lights & Decorations
   

• At the customer's request, Christmas Lighting DFW may agree to install certain customer-supplied lights, decorations, or accessories.

• Because these products were not supplied by Christmas Lighting DFW, we cannot guarantee their condition, performance, compatibility, or lifespan.

• Customer-supplied products are not covered by our Lifetime Material Warranty or complimentary seasonal service coverage.

• Service involving customer-supplied products is subject to a $75 minimum service-call fee. Additional labor or replacement materials may result in additional charges.

• Christmas Lighting DFW reserves the right to decline installation of customer-supplied products that appear damaged, unsafe, incompatible, or unsuitable for the intended installation.
   

• 15. Material Ownership
   

• Christmas Lighting DFW's standard lighting packages are customer-purchased systems and are not rentals.

• Lighting materials supplied by Christmas Lighting DFW as part of a purchased display become the customer's property once the applicable account balance has been paid in full.

• Customer ownership of the materials does not include free future installation labor or guarantee future-season pricing.
   

• 16. Lifetime Material Warranty
   

• Christmas Lighting DFW provides a Lifetime Material Warranty on eligible lighting materials supplied by Christmas Lighting DFW for as long as Christmas Lighting DFW continuously remains the customer's seasonal Christmas lighting installer.

• For purposes of this warranty, "lifetime" refers to the service life of the covered materials while the customer continues seasonal installation service with Christmas Lighting DFW. It does not refer to the lifetime of the customer and does not guarantee that materials will never require repair or replacement.

• If an eligible component fails during normal seasonal use while the warranty remains active, Christmas Lighting DFW will repair or replace the covered component at no additional material cost, subject to these Terms and warranty exclusions.

• Eligible covered materials may include applicable bulbs, lighting wire, standard connectors, standard clips, and standard timers supplied by Christmas Lighting DFW as part of the customer's approved lighting package.

• Normal fading, discoloration, cosmetic wear, weathering, and changes in appearance over time are not considered material failures.

• Damage caused by animals or pests, severe weather, falling objects, landscaping or construction activity, customer or third-party actions, property conditions, or other outside causes is not considered a material defect. Minor repairs may nevertheless be provided at our discretion as described in these Terms.

• Customer-supplied products and specialty, smart, or third-party accessories are not covered unless specifically stated otherwise in writing.

• The Lifetime Material Warranty applies to eligible materials and does not guarantee future installation, removal, modification, or other labor pricing.
   

• 17. Customer or Third-Party Work
   

• The Lifetime Material Warranty remains available while Christmas Lighting DFW continues to serve as the customer's seasonal lighting installer.

• If another company takes over installation or servicing of the lighting system, the Lifetime Material Warranty ends.

• If the customer or another person removes, modifies, repairs, relocates, or reinstalls any portion of the system without authorization from Christmas Lighting DFW, warranty coverage for affected materials may be void.

• Christmas Lighting DFW is not responsible for damage, improper installation, or material failure resulting from work performed by the customer or another service provider.
   

• 18. Moving & Warranty Transfer
   

• The Lifetime Material Warranty is provided to the original purchasing customer for the lighting system originally supplied and installed by Christmas Lighting DFW and is not automatically transferable to a subsequent homeowner or another property.

• If an existing customer moves to another property, Christmas Lighting DFW may evaluate which existing materials can reasonably be reused.

• Because lighting materials are custom-fitted to each property, additional or replacement materials, modifications, and labor may be necessary and will be quoted separately.
   

• 19. Seasonal Removal
   

• Seasonal removal is generally scheduled throughout January and organized by service area and route so our crews can complete removals safely and efficiently.

• Customers may request a preferred removal timeframe, and Christmas Lighting DFW will make reasonable efforts to accommodate those requests whenever possible.

• Specific removal dates and times are not guaranteed.

• Removal schedules may change due to weather, unsafe working conditions, crew availability, seasonal workload, or other circumstances outside our reasonable control.

• When delays occur, removal will be rescheduled as soon as reasonably practical.
   

• 20. Complimentary Seasonal Storage
   

• Christmas Lighting DFW offers complimentary seasonal storage for customers who choose to have us store their lighting materials between seasons.

• Storage is optional. Customers may instead choose to keep and store their own materials after seasonal removal.

• For customers who elect complimentary storage, Christmas Lighting DFW will organize and store the materials for use during future seasonal installations.

• Complimentary storage remains available while Christmas Lighting DFW continues to serve as the customer's seasonal installation provider.
   

• 21. Discontinued Service & Stored Materials
   

• If a customer discontinues seasonal installation service while customer-owned materials are stored by Christmas Lighting DFW and requests the return of those materials, a $100 retrieval and handling fee per storage tote applies.

• The fee covers retrieval, handling, organization, and preparation of stored materials for customer pickup.

• Customers who choose to keep and store their own materials are not subject to this fee.

• If a former customer does not retrieve stored materials, Christmas Lighting DFW may provide written notice requesting retrieval. The customer should arrange retrieval within 60 days after the written notice.

• Materials remaining unclaimed after the notice period will be handled only as permitted by applicable law. Nothing in these Terms is intended to eliminate customer property rights or notice requirements that cannot legally be waived.
   

• 22. Future Season Pricing
   

• Customer ownership of lighting materials and the Lifetime Material Warranty do not guarantee future-season installation, removal, service, or labor pricing.

• Future pricing may change based on the scope of work, labor requirements, operating costs, property conditions, additional materials, design changes, or other reasonable business considerations.

• Pricing from a previous season does not guarantee the same pricing in a future season.
   

• 23. Future Season Scheduling
   

• Service with Christmas Lighting DFW does not automatically reserve an installation date for a future holiday season.

• Returning customers must confirm service for each new season.

• Christmas Lighting DFW may contact returning customers before the holiday season to begin scheduling. Availability remains subject to seasonal demand, service routes, weather, and crew availability.

• Previous service does not guarantee a particular installation date or timeframe.
   

• 24. Outstanding Balances
   

• Unless otherwise agreed to in writing, the remaining balance is due upon completion of installation.

• Accounts with an outstanding balance may have non-emergency seasonal service, maintenance, optional storage benefits, or warranty-related services suspended to the extent permitted by law until the account is brought current.

• Failure to make the required final payment does not eliminate the customer's responsibility for amounts properly owed under the approved agreement.
   

• 25. Circumstances Beyond Our Reasonable Control
   

• Christmas Lighting DFW will not be considered in breach of these Terms for reasonable delays caused by circumstances outside our control, including severe weather, unsafe working conditions, material supply disruptions, power outages, property access restrictions, governmental restrictions, or similar unforeseen circumstances.

• We will make reasonable efforts to communicate significant delays and complete affected services when conditions permit.
   

• 26. Customer Communication & Electronic Records
   

• Customers are responsible for providing accurate contact information and promptly communicating changes that could affect installation, service, removal, storage, payment, or access to the property.

• Email and text messages may be used for estimates, approvals, scheduling, service updates, payment communications, and other matters related to the customer's project.

• Where permitted by applicable law, estimates, approvals, acknowledgments, and agreements may be provided and accepted electronically.
   

• 27. Estimate & Terms of Service
   

• The customer's approved estimate or invoice identifies the specific scope, design, materials, and pricing for the project.

• These Terms establish the general conditions under which Christmas Lighting DFW provides its products and services.

• If a specific written provision in an approved estimate expressly differs from these Terms, the specifically agreed written provision will control for that project to the extent of the inconsistency.
   

• 28. Entire Agreement & Severability
   

• The applicable approved estimate or invoice together with these Terms constitutes the agreement between the customer and Christmas Lighting DFW regarding the applicable project, except for any additional written changes or agreements accepted by both parties.

• If any provision of these Terms is determined to be invalid, unenforceable, or inconsistent with applicable law, that provision will be interpreted or limited to the extent necessary to comply with applicable law, and the remaining provisions will continue in effect to the extent permitted by law.
   

• 29. No Waiver
   

• If Christmas Lighting DFW chooses not to enforce a provision of these Terms on a particular occasion, that decision does not permanently waive our ability to enforce the same or another provision in the future.

• Providing a complimentary repair, adjustment, accommodation, or other customer-service courtesy beyond what is required by these Terms does not create an ongoing obligation to provide the same accommodation in the future.
   

• 30. Applicable Law
   

• These Terms are governed by applicable federal law and the laws of the State of Texas.

• Nothing in these Terms is intended to waive, restrict, or eliminate any consumer right, cancellation right, warranty protection, or other legal remedy that cannot legally be waived.
   

• 31. Acceptance of Terms
   

• By approving an estimate, submitting the required booking payment, electronically accepting an agreement, or otherwise authorizing Christmas Lighting DFW to begin work, the customer acknowledges that they have reviewed and agreed to the applicable estimate and these Terms of Service.